FAQ

Frequently Asked Questions​

What are virtual appointments?
Virtual appointments (also called telehealth) allow you to meet with your provider securely using your computer, tablet, or smartphone, without coming into the office.

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Are virtual appointments effective?
Yes. For many mental health, medical, and wellness services, virtual appointments provide the same quality of care as in-person visits. Providers use the same clinical standards, assessment methods, and personalized approach.

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Is virtual care secure and confidential?
Absolutely. Our virtual appointments are conducted through a secure, HIPAA-compliant platform designed to protect your privacy and personal health information.

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What do I need for a virtual appointment?
You’ll need a reliable internet connection and a device with a camera and microphone. No special software is required—just click the secure link we send you before your appointment.

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Can I choose between in-person and virtual appointments?
Yes. We offer both in-person and virtual options whenever available, allowing you to choose what works best for your schedule, comfort, and needs.

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Are virtual appointments covered by insurance?
Many insurance plans cover telehealth services. Coverage varies by plan, so we recommend checking with your insurance provider or contacting our office for assistance.

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What if I’m not very comfortable with technology?
Virtual appointments are designed to be simple and user-friendly. Our team is happy to guide you through the process and provide support if you have questions.

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Where should I be during my virtual appointment?
Choose a quiet, private space where you feel comfortable speaking openly. Using headphones can help improve sound quality and privacy.

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How do I schedule a virtual appointment?
You can request or schedule a virtual appointment by contacting our office.